NEOnet is currently seeking outgoing, enthusiastic, qualified candidates for the position of Digital Service Squad – Team Member. This is a unique opportunity to support the growth of one of the province's most innovative economic development programs.
As a member of the Digital Service Squad, you will be a key contributor to the success of the platform and the growth of the program as a whole. Local health conditions allowing, the DSS member is assigned to specific commercial areas and/or Business Improvement Areas (BIAs) across North Eastern Ontario and will be required to travel to and visit/service local businesses. Otherwise, the DSS Member may be assigned to work remotely with local businesses.
The focus of the role is to work one-on-one with brick-and-mortar small businesses and provide the following services:
Duties / Responsibilities
1. On-boarding Assistance
Conduct pre-business visit research to best understand the community/BIA and businesses.
Work with the municipality/BIA, if applicable, to setup appointments and/or go door-to-door to onboard brick-and-mortar small businesses to the Digital Main Street platform.
Walk-through the on-boarding survey with the business owner and use appreciative inquiry methods to best understand their business goals and how digital tools/technology can assist them in meeting their goals.
Assist the business in staying in touch with Digital Main Street by subscribing to the e-newsletter and social channels.
2. Advisory Services
Once the business has been on-boarded to the Digital Main Street platform, the DSS Member will walk through the Digital Assessment and recommendations with the business owner.
The DSS Member will assist the business owner in identifying their first priorities and the first digital tools/technology they want to activate.
The DSS Member will also review vendor recommendations made through the platform and lead the business owner to relevant deals/discounts on the platform.
3. Activation/Implementation Services
The DSS Member will activate and implement free, easy-to-use digital tools and technologies that businesses would like to use (i.e., building a basic website, activating social media accounts, etc.).
The DSS Member may also direct the business owner to resources (articles, links, how-to guides, webinars) that can help him/her learn more about a particular tool that has been activated or is a subject matter of interest.
4. Reporting and Feedback
DSS Members must complete their field notes for each business engagement and report on a weekly basis to the Digital Service Squad Administrator. DSS Member must ensure ALL DATA is accurately and completely entered within the Digital Main Street CRM (HubSpot) after each business interaction or on a daily basis.
DSS Members must attend team meetings as set out by the DSS Administrator.
5. Special Projects
DSS Members will be responsible for leading the implementation of special projects and/or community-wide initiatives (i.e., Google 360 photography)
DSS Members will work with their DSS Administrator to ensure successful activation of initiatives and increased Digital Main Street engagement
DSS Members will be available to help business owners develop their Digital Transformation Plan needed to apply for the Digital Transformation Grant, and can subsequently help to implement the plan, if approved for the Grant. Work with a selected business to follow from grant application to final report and use the case study template to track how they spent their grant funds to digitally transform their business
6. Social Media Development
Responsibilities includes, but are not limited to: curating multiple social media posts every week, producing new ways to engage our audience on social, and helping with social media development at DMS events as needed.
The DSS Member may be required to attend workshops and events related to Digital Main Street. The purpose of such participation is to communicate the benefits of the program to business owners and to on-board them to the platform. There may be other duties, as required, that will be discussed with the DSS Member should they arise.
Qualified applicants will:
Possess strong communications skills (written and verbal) in both English and French
Possess strong interpersonal and relationship building/relationship management skills
Possess excellent organizational and time management skills
Have experience in a sales role and/or marketing environment
Be able to travel to and work independently (or remotely) with local businesses
Familiar with digital technologies for small business (e.g., web, social media, e-commerce, etc.)
Be able to use basic software and collaboration tools such as Microsoft Office Suite (Word, Excel, Outlook, Power Point), HubSpot and Slack
Previous experience with online and offline marketing is considered an asset
Previous experience working with small businesses is considered an asset
Must reside in Northeastern Ontario and be legally eligible to work in Canada at the time of submitting an application
Working hours are generally Monday-Friday, 8:00 a.m. to 4:00 p.m. with a one-hour lunch break; flexibility can be discussed
The position reports to the Director of Operations
Travel through the region is required; a valid driver’s license is required
This is a contract position for a period of 2-years.
Salary is $24.00/hour
Application Deadline: Friday, July 15, 5:00 PM Please Submit Application in PDF Format to: [email protected]
Attention: Marie-Josee Filo, Director of Operations (Interim)
We thank all applicants and wish to advise that only those selected for an interview will be contacted.
NEOnet Inc is a regional, non-profit organization, which was established in 1999 with a mandate to facilitate telecommunication service and infrastructure development in northeastern Ontario. NEOnet assists unserved and underserved communities in the North achieve equitable technology and broadband adoption through small business grants, education and broadband advocacy and implementation.